Privacy Policy

1. Introduction

Solbuggy Connect Private Limited ("we", "us", or "our") operates FoodConsulting.Ai (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform.

We are committed to protecting your privacy and ensuring the security of your personal data in compliance with the Information Technology Act, 2000, and applicable data protection laws in India.

2. Information We Collect

2.1 Personal Information

When you register on our Platform, we collect:

• Full name
• Email address
• Phone number
• Business name and details
• Payment information (processed securely through Razorpay)
• Profile information you choose to provide

2.2 Usage Information

We automatically collect:

• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, referring URLs)
• Cookies and similar tracking technologies
• Location data (with your permission)
• AI chat conversation history
• Service usage patterns and preferences

2.3 Business Information

For consultation services, we may collect:

• Business plans and project details
• Financial information relevant to consultations
• Product formulations and specifications
• Market research requirements

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Provide AI-powered consulting services
• Generate market research reports
• Facilitate expert video consultations
• Process payments and manage credits
• Deliver personalized recommendations

3.2 Platform Improvement

• Analyze usage patterns to improve our AI models
• Enhance user experience and Platform functionality
• Develop new features and services
• Conduct research and analytics

3.3 Communication

• Send service updates and notifications
• Respond to your inquiries and support requests
• Send promotional emails (with your consent)
• Notify you about changes to our Terms or policies

3.4 Security and Compliance

• Prevent fraud and unauthorized access
• Enforce our Terms and Conditions
• Comply with legal obligations
• Protect our rights and property

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers:

• Payment Processing: Razorpay (for secure payment transactions)
• Cloud Hosting: AWS or Google Cloud (for data storage)
• Communication: Firebase (for push notifications)
• Analytics: Google Analytics (for usage analysis)
• Email Services: SendGrid or similar (for transactional emails)

4.2 Expert Network

For consultation services, we share relevant business information with matched experts to facilitate your consultation.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (court orders, subpoenas)
• Government or regulatory requests
• Protection of our legal rights or safety
• Investigation of fraud or security issues

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure authentication mechanisms (JWT tokens)
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Correction

You can access and update your profile information at any time through your account settings.

6.2 Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

6.3 Deletion

You can request deletion of your account and personal data by contacting hello@foodconsulting.ai. We will retain certain information as required by law or for legitimate business purposes.

6.4 Opt-Out

You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or updating your communication preferences in your account settings.

6.5 Withdraw Consent

Where we process data based on consent, you can withdraw consent at any time. This will not affect the lawfulness of processing before withdrawal.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please refer to our Cookie Policy.

You can control cookies through your browser settings, but disabling cookies may affect Platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Improve our services and AI models

When data is no longer needed, we will securely delete or anonymize it.

9. Third-Party Links and Services

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at hello@foodconsulting.ai.

11. International Data Transfers

Your information may be stored and processed in servers located outside India, including in countries that may not have the same data protection laws. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: